How Does a Custom Request Work?
If you've just made your Custom Request and paid your deposit, and you'd like to know more about what you can expect throughout the Custom Request process, keep reading below.
🔹 Custom Request Process – Simple Overview
Section 1: What You Do (Payments & Form)
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Fill Out the Custom Request Form
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Tell us what you want and upload any reference photos.
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Pay Your Deposit ($150)
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Non-refundable but counts toward your final total.
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Your card is securely vaulted.
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Final Payment
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After your jacket is ready, you pay the remaining balance.
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You can pay normally, or request Shop Pay Installments ahead of time.
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If the invoice isn’t paid, we can charge your vaulted card automatically.
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You have 14 days to respond before the order is considered abandoned.
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Section 2: What We Do (Creation Process)
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Materials Collection – We gather all materials needed for your jacket.
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Mockup Design – We create a digital or hand-drawn version of your design.
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Approval Step – You review the mockup and request changes if needed.
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Embroidery Begins – Once approved, we start embroidering your jacket.
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Final Photos & Add-Ons – We send photos of the finished embroidery and ask if you’d like any extra add-ons.
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Final Payment & Shipping – Once you approve the final photos, the remaining balance is charged and the jacket is shipped to you.
Extra Notes
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Deposit is always applied to your final total if the order is completed.
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Shop Pay Installments for the final payment must be requested in advance and are not guaranteed.
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Rush orders may incur an additional fee.
